Privacy & Cookies Policy

Who we are

The RW Collective

Address: 11422 US-231 North, Rockford, AL 35136

Privacy contact: customerservice@therwcollective.com

What data we collect

• Account details (name, email, company, role)
• Order & fulfillment (shipping/billing info, order history; payments handled by our processor)
• Site usage (pages viewed, clicks, device, region, IP, referrer)
• Support (messages, preferences, program tier, opt-ins)

How we use your data

• Provide and manage B2B accounts and program eligibility
• Process orders, shipping, returns, and warranty
• Customer service, fraud prevention, and site security
• Improve our website and operations via analytics
• Send marketing only with consent/opt-in (unsubscribe anytime)

Legal bases (where required)

• Contract (to fulfill orders and provide the service)
• Legitimate interests (security, analytics, service improvement)
• Consent (email marketing, non-essential cookies)
• Legal obligation (tax, accounting, compliance)

Sharing & processors

We share data with service providers solely to operate our business (e.g., payment processing, shipping carriers, customer support, email service, analytics). We do not sell personal information.

Retention

We keep data only as long as necessary for the purposes above or as required by law and our retention policies.

Your rights

• Access, correct, or delete your information; withdraw consent
• Opt out of marketing at any time via the unsubscribe link or by contacting us
• US state privacy rights (if applicable): request access/deletion, opt out of “sale”/“sharing,” limit use of sensitive data
• EU/UK GDPR rights (if applicable): access/erasure/portability/restriction/object; lodge a complaint with your authority

Submit a request at customerservice@therwcollective.com or via our form below.

Cookies & similar technologies

We use essential cookies (login, cart, security) and, with your consent, analytics/marketing cookies. You can change your preferences anytime.

Manage cookie settings

International transfers

Where data is transferred internationally, we use appropriate safeguards (e.g., standard contractual clauses).

Security

We use technical and organizational measures to protect personal data. No method is 100% secure, but we continually improve our safeguards.

Children

Our services are not directed to children under 16, and we do not knowingly collect their data.

Contact

Questions about this policy? Email customerservice@therwcollective.com.