Establishment of an account with The RW Collective constitutes agreement and acknowledgement of the terms and conditions below.
Establishment of an account with The RW Collective constitutes agreement and acknowledgement of the terms and conditions contained herein. Customers agree not to print or copy any photography, sales materials, or product designs without expressed written consent by The RW Collective and agree to purchase products for resale only.
For any questions or inquiries, contact: customerservice@therwcollective.com.
Pricing may change without prior notification. For confirmed, credit-approved pending orders, price changes will apply to subsequent orders. The RW Collective may cancel or amend orders that contain incorrect prices. Prices are F.O.B. Rockford, Alabama.
Wholesale pricing is determined by customer qualification (Designer, Trade, or Volume). A valid business license and resale certification or Sales Tax Exemption (as required by state regulations) are required.
Container pricing is the lowest tier and requires qualification and minimums. Ocean freight is not included and will be billed by the carrier (typically due prior to container receipt). Demurrage and storage fees due to non-payment are the customer’s responsibility. A 25% tariff applies to containers ordered from China while applicable.
Minimum opening order: $5,000 for Trade pricing; $25,000 for Volume pricing. There are no minimums for Designer pricing and no minimum amount for re-orders. Container minimums vary by item, factory, and style.
Orders may be placed online or via sales representatives. An acknowledgement and confirmation will be sent with shipping options and fees. Payment methods include ACH, check, wire, Net 30 (upon approval), or credit card. Through the Credit Card Authorization form, you authorize The RW Collective to charge the card for the order total when an order or backorder ships.
Out-of-stock items will be backordered. Customers may cancel backorders only in writing. Available backorders will ship with written customer notification. Customers are responsible for managing backorders via the customer portal. ETAs are visible in real time on the website and are subject to change. Canceled backorders after processing incur a 10% restocking fee. Orders canceled after leaving the facility and returned to stock incur a 20% restocking fee.
Canceled special, custom, or container orders incur a 20% restocking fee of full product value. All deposits are non-refundable.
Accepted payment methods: ACH, credit card, check, wire transfer, or Net 30 (Rosenthal Capital Group). Initial orders must be prepaid via credit card or ACH. Credit cards are pre-authorized at order processing and charged at shipment. Returned checks incur a $30 fee. Payment methods must be registered to the wholesale account (no end-client or third-party cards).
Upon credit application and approval (allow up to six weeks), Net 30 may be granted after opening orders. Past due accounts are subject to 1.5% monthly interest and revocation of terms. Delinquent accounts may be sent to collections with legal fees and an additional 20% collection fee. Credits are applied to invoices before Rosenthal submission; post-submission credits apply to future invoices.
A 30–50% non-refundable deposit is required on all full container load (FCL) orders; exact amount varies by factory and is communicated at confirmation. Deposit applies to invoice balance. In case of cancellation, deposit may be applied to the account minus a 20% restocking fee. Final payment is due prior to container release unless otherwise approved in writing. Canceled container orders incur a 20% cancellation fee of total order value.
All special orders require a 50% non-refundable deposit at time of order (custom/non-stock/made-to-order/other non-regular inventory). Special orders must be paid via credit card or ACH (not eligible for Net 30). Remaining balance is due prior to shipment or pick-up. Cancellations incur a 20% restocking fee in addition to the non-refundable deposit. Cancellations must be submitted in writing to customerservice@therwcollective.com.
We ship to the continental U.S. Special delivery instructions must be provided at ordering (e.g., appointment, lift gate, residential). Minimum freight charge varies $125–$205 by carrier. Based on fixed shipping rates, the minimum shipped product value ranges $833–$1,366; orders below may require a freight quote. Freight rates are published on the website and subject to change.
Delivery is via third-party freight carriers. Inspect shipments for visible carton damage upon receipt. The RW Collective is not liable for shipping damage. Note visible damage on the Bill of Lading and refuse or keep item(s) accordingly. All visible or concealed damages must be reported in writing within 72 hours with a completed Claims form and photos to customerservice@therwcollective.com.
Report damaged, defective, or missing items within 72 hours of receipt to customerservice@therwcollective.com with item numbers, order numbers, and required photographs (original carton, product label, and merchandise). Missing merchandise claims are not honored if the Bill of Lading was signed without exceptions.
For defects, RW may supply repair parts, replace, credit, or provide an allowance for local repair for 1 year from customer receipt. Discontinued/as-is/commercial-use items are not covered.
Non-defect returns require prior RMA and original packaging; authorized returns are subject to a 20% restocking fee plus return freight. Unauthorized returns will not be accepted. Items must be sufficiently repackaged; damage in transit voids credit.
Customer Pick-Up: Inspect at loading and refuse defective/damaged items. If the Bill of Lading is signed with no visible damage noted, subsequent defect/damage claims will not be honored.
Credits (e.g., returns, claims) are retained for 1 calendar year from creation and auto-applied to the next available invoice. Customers will be contacted prior to expiration. Unused credits cannot be refunded as cash.
All RW items carry a limited 1-year warranty from date of sale against manufacturer defects and damages.
Upholstery warranties exclude standard wear, shrinkage, stretching, wrinkling, improper cleaning/treatments, reupholstery, fading from sunlight exposure, soiling, misuse, abuse, neglect, accidents, and commercial use. Evidence of animal use voids all upholstery warranty.
Leather: natural markings and color variations are inherent and not considered defects.
Casegoods/wood products: warranted against manufacturer defects for 1 year. Natural variation in reclaimed materials, hardware/caster wear, environmental exposure, and misuse are excluded.
Natural materials (wood, leather, fibers) vary in grain, color, and size; photos and measurements are approximations. Natural hides cannot be matched for an order; texture, tone, color, and hair length will vary. Provide proper care; materials can change over time.
Exceptions: Storage extensions/waivers must be requested in writing and approved by management. Special long-term rates may be contracted separately.
Acknowledgement: By utilizing RW distribution and storage services, customers agree to these terms.
By confirming an order with The RW Collective, you acknowledge that you have read and agree to the terms and conditions regarding deposits, cancellations, warranties, damage claims, and other policies.
Download the PDF, sign, and email it to customerservice@therwcollective.com or upload it through your account portal.
